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Success Cases
Learn about some projects and discover how A5 Solutions provided more efficiency to the operation, better customer experience and more business results.
Scalability, portability, governance and innovation with cloud contact center
Large financial analysis provider migrates infrastructure from contact center and corporate telephony operations to A5 Solutions' cloud services, which support both internal and service providers’ activities. In addition to cost savings and the flexibility to upgrade,...
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Humanization in electronic customer’s service adds effectiveness to clients and high efficiency to insurance company
Personalization, relevant functionalities and easiness in interaction with the self-service platform increase user's satisfaction and leverage business results. Customer and Challenge For one of the country's largest insurance groups, the capacity of adequacy of...
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More functionalities, smaller cost and best call center management consolidates national reach of specialized store
Cooperation, mobility, automatic optimization solutions, along with the full visibility over the relationship operations, leverage the reputation and sales of healthcare products e-commerce. Customer and Challenge Largest store in the segment of products for...
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Leader in mobile app invests in quality of call center
A5 Solutions innovates infrastructure and functionality of the call center, to complement and deliver the best experience to the user of service based on mobile application. Customer and Challenge In a transport services company supported on mobile applications, the...
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Quick communication and cooperation make a difference in the performance of investments fund
Virtualization, mobility, along with governance and compliance resources, deliver performance and security that makes investments funds manager stand out Easy cooperation; top quality in customers’ service; and compliance to strict security and compliance rules are...
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Updating and automation of call center increase customer’s fidelization
Updating and automation of call center increase customer's fidelization with lean operation and cost reduction in electrical appliances industry Consulting, implementation and integrations from A5 Solutions enable a leap in the quality of service, with more...
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