Português
Español
Back office performance solutions
As good as the front end activities may be, quality in customers’ service depend on the organization and rationality of back office processes.
Workforce management
automates repetitive processes, enables managers to monitor and manage resources, aligns planning and execution and give workers self-management conditions
Performance management
Optimizes the distribution of the workload, allows the maintenance of stable service levels and qualifies users to engage in performance goals
Real-Time Activity Monitoring
Identifies bottlenecks and unproductive procedures that negatively affect the performance and the quality of back office tasks, with real time access to performance indicators.
Optimization of processes in real time
Automation of the search for information and functionalities of several systems, along with the work processes rationalization, ensure that the operators and clients’ time is being used in a more objective and satisfactory manner, leveraging satisfaction and results.
Automation robots
let people focused on doing “people’s work” and place an automated system for functions that set aside subjective decisions. Not having the risk of making errors due to repetitive tasks, employees are more available and motivated to foresee and solve what requires human intelligence
Quality management
Ocon soluciones que analizan el comportamiento y gestionan la fuerza de trabajo, es posible medir si la práctica de los empleados se alinean a las políticas de cualidad, y además, ofrecen a los gestores una visión objetiva de las necesidades de herramientas, entrenando sobre ajustes para el cumplimiento de las metas.ur solutions show how much workers understand and are aligned to the quality policies, and give managers an objective view of the needs of tools, training and adjustments for fulfillment of the goals
Top A5 Partners in Contact Center Solutions
Increase the effectiveness and quality of communication and relationship channels
Talk to one of our experts and see how our solutions can help your business.
Cases
Scalability, portability, governance and innovation with cloud contact center
Large financial analysis provider migrates infrastructure from contact center and corporate telephony operations to A5 Solutions' cloud services, which support both internal and service providers’ activities. In addition to cost savings and the flexibility to upgrade,...
Humanization in electronic customer’s service adds effectiveness to clients and high efficiency to insurance company
Personalization, relevant functionalities and easiness in interaction with the self-service platform increase user's satisfaction and leverage business results. Customer and Challenge For one of the country's largest insurance groups, the capacity of adequacy of...
More functionalities, smaller cost and best call center management consolidates national reach of specialized store
Cooperation, mobility, automatic optimization solutions, along with the full visibility over the relationship operations, leverage the reputation and sales of healthcare products e-commerce. Customer and Challenge Largest store in the segment of products for...