Omnichannel

Multichannel communication focused on user experience

Omnichannel

Clients are more and more adopting new forms of communications using different customer’s service channels. Besides voice, which is still the most used channel, other media, like chat, e-mail, text message, video and social networks grow as a preferred interaction manner according to the context of each client.
Our solutions enable the client to have a unique experience in their interactions by multiple channels. CRM, marketing, sales managers and managers from other relations areas also profit with conditions to implement their strategies in a fast and consistent manner, throughout all the communications means between the client and the company.

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Customer-centered service

A5 Solutions offers a new generation contact center platform, capable of managing multiple contacts made by clients in several channels. The solution supports the client’s preferred media on every occasion and articulates all the context relevant information to deliver a unique, personalized and ongoing experience throughout the customer’s service journey. With our solution, companies can manage the interactions through any device and channel – mobile, web, chat, text message, social media, voice, email and video -, with business rules and uniform criteria, using omnichannel interfaces in the agent’s panel and reports which describe the client’s journey end to end..

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Omnichannel development

A5 Solutions provides a development and execution platform for the creation of omnichannel communication applications in real time. Java developers and business analysts may use our platform to create, fastly and easily, communication processes in real time in mobile applications, video, social media and in the cloud, which clients and partners can use the channel of their preference.

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Increase the effectiveness and quality of communication and relationship channels

Talk to one of our experts and see how our solutions can help your business.

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