Cloud platform flexibility, high standards of customization and security.
Implement or extend your contact center and communication systems with A5 Solutions’ cloud solutions.
Along with the scalability and Capex reduction, A5 Solutions’ Cloud Services bring the flexibility of the cloud platform, while keeping the highest standards in customization and security of all corporate projects.
High availability and security
A5’s cloud solutions are hosted in a Tier III data center and run on a high availability and security structure, with corporate resources to contingency and backup.
Due to its expertise, A5 understands your applications, the scale of your operation and the critical points to the business, which serve as a basis to the Service Level Agreements at the exact extent of the needs.
The cloud offer includes several applications, such as ommnichannel service (voice, e-mail, text message, chat); automatic response (IVR); screen and voice; CTI; active contact center (outbound); management services and service desk, with real-time and historical reports.
Time to market and differentiation
Previously optimized infrastructure and platforms for communication and relationship applications enable organizations to focus on the excellence in services, with no additional costs and effort in the implementation of the technological support.
Large financial analysis provider migrates infrastructure from contact center and corporate telephony operations to A5 Solutions' cloud services, which support both internal and service providers’ activities. In addition to cost savings and the flexibility to upgrade,...read more
Humanization in electronic customer’s service adds effectiveness to clients and high efficiency to insurance company
Personalization, relevant functionalities and easiness in interaction with the self-service platform increase user's satisfaction and leverage business results. Customer and Challenge For one of the country's largest insurance groups, the capacity of adequacy of...read more
More functionalities, smaller cost and best call center management consolidates national reach of specialized store
Cooperation, mobility, automatic optimization solutions, along with the full visibility over the relationship operations, leverage the reputation and sales of healthcare products e-commerce. Customer and Challenge Largest store in the segment of products for...read more