A5 Solutions’ Consulting and Projects area has experts in a vast range of technological solutions, market methodologies, indicators, regulatory bodies, quality standards and information security, business processes, applications to encompass all requirements for successful projects (from the behavioral aspects to the best economic use of technology resources), focusing on the client’s business and its peculiarities.

From the best practices, methodologies, ongoing study and the experience in dozens of awarded projects, we design solutions and processes that bring costs rationalization; a leap in the indicators (conversion, recovery or whatever objectives that may be); besides the increase in the satisfaction index, both internal and among clients.

Multi-generation customer service

Clients used to navigate on a mobile app or those who prefer calling a contact center have the same services and facilities, extending the development of the functionalities to all communication platforms. Even in traditional channels, both the public and the organization benefit from the innovations, with more productive interactions and in continuous improvement.

Automation, humanization and reduction of cost of care

Studies and permanent research allow the delivery of more efficient models of self-service, as well as the optimization and use of assisted service.

Continuous improvement with analytics

Besides the optimizations, it can also be implemented reports, indicators and analysis that proactively identify bottleneck risks, as well as opportunities for improvement.

Analytics and big data for business generation

The data obtained by means of several interaction channels may be crossed and converted into insights or customized offers, in projects with full compliance with the standards in Protection of Personal Data and Privacy.

Increase in productivity and internal satisfaction

When finding out hidden bottlenecks; identifying opportunities to simplify or automate processes; and equipping operators in a more appropriate manner, the work environment benefits from more rewarding interactions with clients.

Optimizations

Long experience with the best equipment configuration, best practices in business processes and quality of the service result in a reduction of up to 15% in the average service time, resolution of calls, completion of operations in self-service channels and other improvements occur along with the cost reduction and other internal gains focused on the KPIs of each segment of our clients.