Development of objective solutions to complex problems focused on the best experience, productivity and customer satisfaction
Best self-service, IVR and mobile experience
With the quick programming technologies, we adjust the interactions in the Interactive Voice Response to the best practices in the market, as well to the particularities of the target audience. For smartphones users, the Visual IVR solution turns dial-up navigation scripts into the menus of an application, what enables that the same set of rules and functionalities to be accessible in multiple channels.
Automation of workflow and integration between systems
A5 Solutions’ development team is ready to design and develop integrations between systems, eliminating operational bottlenecks that cause rework, data inconsistencies and risk of conflict or dissatisfaction.
Besides the traditional operation in a model of Software House, A5 Solutions also has expertise in the implementation of state-of-the-art technologies such as biometric authentication, speech recognition, Artificial Intelligence, among other features. Our methodology enables to structure the base code and that functionalities are added or changed in it, without putting the stability at risk, not requiring to review the code that has already been developed.
From the design to the ongoing optimization
We operate from the idea of the solution and the functional detailing until the testing and production phases. We also keep an ongoing development process, of maintenance of the code, as well changes and additions to the functionalities.
In order to meet the dynamics of the largest national contact centers operations, we have developed quick processes with the business areas involved (IT, marketing etc.) and a transparent costs structure, which enable that the ideal solution for your audience and its objectives are implemented at the right time.
Standing out in the market
The set of communication technologies and systems improve the productivity in general, but the differential is seen when the company manages to align the use of these tools to its manner of serving and relating to clients. The customized software leverages internal communication, facilitates cooperation and promotes leaner and more objective processes, which result in relevant and satisfactory answers in the interactions with the client.
Standardization of best practices
Besides the set of functionalities and the software performance, all development initiatives follow standards and regulations since the documentation, code, development and quality processes, tools and security, besides other factors that define the total quality of the applications.
A5 Solutions has a core service, which has a software factory, that develops its own solutions and technology products that complement the products of our manufacturers
Large financial analysis provider migrates infrastructure from contact center and corporate telephony operations to A5 Solutions' cloud services, which support both internal and service providers’ activities. In addition to cost savings and the flexibility to upgrade,...
Humanization in electronic customer’s service adds effectiveness to clients and high efficiency to insurance company
Personalization, relevant functionalities and easiness in interaction with the self-service platform increase user's satisfaction and leverage business results. Customer and Challenge For one of the country's largest insurance groups, the capacity of adequacy of...
More functionalities, smaller cost and best call center management consolidates national reach of specialized store
Cooperation, mobility, automatic optimization solutions, along with the full visibility over the relationship operations, leverage the reputation and sales of healthcare products e-commerce. Customer and Challenge Largest store in the segment of products for...