The highest corporate standards for maintenance, support and IT services as far as your business is concerned.
Each day, companies depend more and more on the availability and performance of the several components in communications and IT services to obtain competitiveness and efficiency levels, essential to any differentiation strategy in the market. A5 Solutions’ Managed Services offer an alternative to innovate business processes, with scaled costs and access to the best methodologies, tools and a multidisciplinary team of experts made easier.
Ongoing monitoring and proactive actions
Qualified technicians, with sophisticated tools, permanently monitor the conditions and the performance of the network and IT environment, to act proactively to any sign of risk..
Support 8×5 or 24×7
Incidents, adjustment needs and other demands to the support may occur at any time. According to the premises of the business activity, support teams are scaled to avoid overload of work at business hours, and they may, as well, monitor the environment the whole time.
Customized service desk
Teams with the highest certifications render support and other services based on processes designed according to the client’s priorities and strategies, working with flexibility, agility, availability and excellence.
Full and complete tools
The NOC (network operations core) at A5 Solutions has the best and most recent tools for IT services management.
Onsite maintenance and spare parts
According to the project, A5 teams are residents or render onsite service. The Managed Services operation scale also enable an inventory of spare parts is kept, what minimizes even more any risk of unavailability.
Management reports and ongoing improvements
Analysis about the performance, goal fulfillment, as well as recommendations to gain efficiency, productivity and quality are regularly produced.
TCO decrease and ROI increase
Professionals with certifications from the manufacturers and experience in corporate projects make sure that it is used the maximum of the existing resources, without breaks with configuration, maintenance or expansions that can be avoided.
The Managed Services line provides a centralized and articulated view of the Service Level Agreements with several suppliers and providers who serve the clients.
Alignment and discipline
From the planning to the operation phase, the priorities of the monitoring, support and maintenance processes are clearly aligned to the impact of each communication and IT service in the results of the business.
A5 Solutions has a core service, which has a software factory, that develops its own solutions and technology products that complement the products of our manufacturers
Large financial analysis provider migrates infrastructure from contact center and corporate telephony operations to A5 Solutions' cloud services, which support both internal and service providers’ activities. In addition to cost savings and the flexibility to upgrade,...
Humanization in electronic customer’s service adds effectiveness to clients and high efficiency to insurance company
Personalization, relevant functionalities and easiness in interaction with the self-service platform increase user's satisfaction and leverage business results. Customer and Challenge For one of the country's largest insurance groups, the capacity of adequacy of...
More functionalities, smaller cost and best call center management consolidates national reach of specialized store
Cooperation, mobility, automatic optimization solutions, along with the full visibility over the relationship operations, leverage the reputation and sales of healthcare products e-commerce. Customer and Challenge Largest store in the segment of products for...